Return and exchange policy
Since we are a purchasing agent, we do not have any product return guarantee.
If the product is damaged during air transportation to Hong Kong, we can give the customer the option to reorder or refund.
All goods are inspected by us before being sent out . If the products are damaged during shipment to the customer via SF Express in Hong Kong , etc ...
Please keep the outer packaging and goods, take photos and archive them for follow-up with the courier company.
No refunds, exchanges or exchanges will be accepted.
The product does not have warranty service and we do not include it . If you pick it up at a store , please check it carefully before leaving !
Once the goods are shipped out, they will not be returned or exchanged!
Unless there is a shortage of goods, once the order is placed and payment is made, the transaction cannot be canceled or refunded under any circumstances .
If the buyer needs a refund due to personal reasons, our store will deduct 50% of the total order as administrative fee after deducting the handling fee charged by the payment company.
Return and exchange of defective goods
-In- store purchase:
Please check carefully before leaving.
If you have any question, please contact out store staff immediately.
Our store does not allow refunds or returns for any reason after leaving.
-Website purchase:
If you have any questions, please keep the outer packaging materials and goods, take photos and archive them so that you can follow up with the courier company. Please keep the goods and all packaging until the courier company completes the compensation.
Please contact our store within 1 day after signing for it. You must keep all accessories and packaging , including boxes, goods , instructions, etc., otherwise it cannot be replaced .
In the event of a defective product being exchanged, you must bring the product with you to the store in person for return or exchange.
If you want to exchange goods by mail, our store only defaults to SF Express as the mailing method, and the buyer is responsible for the return shipping costs.
Some of the pictures on this website are taken from the brand's official website, BLOGGER / YOUTUBER pictures, and some are taken by TINYZAKKAYA himself.
Due to the many colors of the product , each picture displayed on a mobile phone screen, computer screen, tablet screen, etc. will have different color effects and may have color differences and other problems. If you encounter this situation or color difference and other problems and need to return or exchange, we will not accept it. accept.
The products in our store are all imported from abroad. The product company will regularly change the products, such as packaging design , ingredients , etc.
Everything is subject to the actual product. If you cannot accept it, please think twice before placing an order .
Our store will not accept refunds or returns due to the above circumstances .
